Cancellation Policy

Cancellation by the traveller

If an agreement is cancelled, the traveller shall pay the following cancellation costs in the event of cancellation, in addition to any reservation costs:

more than 100 days before the date of departure 0 %

100 to 42 days before the date of departure 30 %

42 to 28 days before the date of departure 60 %

28 days to 1 day before the date of departure 90 %

on the date of departure or later 100 %

always in % of the agreed tour (package) price

Partial cancellation

If a traveller from a touring group cancels his agreement for a joint accommodation in a hotel, apartment, holiday home or other accommodation, he shall have to pay the cancellation costs.
If the size of the remaining group for this accommodation is stated in the price table, the travel organiser shall offer a proposed change to the remaining traveller(s), which is appropriate for the new group size, for the same period and in the same accommodation.
For traveller(s) referred to in sub b. the tour (package) price shall be changed in conformity with the price table. The normal payment rules of article 3 shall apply to the payment of the changed tour (package) price.
If the proposed change is not possible or not accepted, all agreements shall be cancelled and all travellers shall have to pay a cancellation sum.
The total sum of the cancellation sums and changed tour (package) price(s) shall never exceed the total of the tour (package) prices of the original travellers. A possible surplus shall be reduced from new tour (package) prices.

Outside office hours

Cancellations outside office hours shall be considered to have taken place on the next working day.

Cancellation by the travel organiser

The travel organiser shall be entitled to cancel the agreement due to weighty circumstances.
Weighty circumstances shall be taken to mean circumstances of such a nature that a further commitment of the travel organiser to the agreement cannot be required in reason.
If the cause of the cancellation can be attributed to the traveller, the resultant loss shall be paid by the traveller.
If the cause of the cancellation can be attributed to the travel organiser, the resultant loss shall be paid by the travel organiser.
If the cause of the cancellation cannot be attributed to the traveller nor to the travel organiser.
If the travel organiser saves money because of the cancellation, the traveller shall be entitled to this saving with regard to his part.